HVAC systems need regular maintenance and repairs. When your heating and cooling system need attention, you must call a HVAC technician to get it back to proper working order. However, you should not hire just any specialist. Before you employ an HVAC repair team, you should know what to expect from them. Take a look below to see the qualities of a good heating and cooling technician:
You hired the technician because he or she was trained to know the most about HVAC systems. Therefore, you should expect the specialist to be able to answer your questions, inform you about their processes and offer you trustworthy suggestions for your repair plan. A technician who does not know what he or she is doing could end up damaging your system more or performing unnecessary maintenance, wasting your time and money. If your technician does not appear to know what the issue is, it may be time to consider hiring a different individual or company.
Being friendly does not necessarily make the technician better at his or her job, but it should be part of their service call. As a customer, you have a right to be treated with respect and courtesy. Your technician may not be able to engage in small talk while he or she working on your system, but they should greet you with a smile when they arrive and be willing to discuss their recommendations with you.
In the service industry, timeliness is everything. It is one of the most valued qualities. This is especially true when the customer is sitting in a home that is overly warm or cool because of a faulty HVAC system. When you hire a specialist, you have the right to ask for an estimated time frame for arrival and service completion. When a technician gives you that estimate, he or she should be within reasonable proximity to the suggested time of completion. If they are not able to finish in the time they suggested, they should inform you prior to the missed deadline. This demonstrates respect for you as a customer and a commitment to honesty.
Perhaps most importantly, the technicians should be professional. They should arrive on time and dressed in appropriate work attire. They should identify themselves and their purpose. Once in your home, they should not enter any room they do not need access to, and they should always ask permission before moving items or operating. They should also have their own tools and equipment. with them when they arrive. When the work is complete, they should explain what was done to you, offer you suggestions to prevent the issue in the future and provide contact information for follow up questions. You should never have to feel uncomfortable with the technician in your home.
It is inevitable that heating and cooling systems will occasionally need serviced. When that time comes, you should hire an HVAC technician that you trust and that will provide the best quality service possible. SMO Energy employees the most highly skilled and professional technicians available. When you employ an SMO HVAC specialist, you can be assured that he or she will be knowledgable, friendly, timely and professional.
To schedule your HVAC service with one of our highly-qualified, NATE-certified technicians, click here.