Safety is at the core of everything we do. In response to COVID-19, the entire SMO Energy Team has implemented additional safety protocols to ensure that we can continue to serve you and keep both our customers and team members safe and healthy. Please read on to learn more about the actions we are taking.
During tune ups and service calls
- Our technicians are dispatched from home to limit interaction between technicians and other staff.
- Our technicians are equipped with face masks, gloves, booties, and hand sanitizer.
- Our technicians are equipped with disinfectant wipes.
- Our technicians are trained on CDC-guidelines for social distancing.
- Our technicians sanitize their vehicles before sharing with others.
- Upon arriving at your home, our technicians will call you to say we have arrived. If you prefer 1that we enter your home through a back or basement entrance, just let us know.
- Our technicians wipe down equipment with disinfectant when tune ups or service calls are complete.
During equipment and tank installations
- Our installation technicians are equipped with face masks, gloves, booties and hand sanitizer.
- Our installation technicians are equipped with disinfectant wipes.
- Our installation technicians are trained on CDC-guidelines for social distancing.
- Our installation technicians sanitize their vehicles before sharing with others.
- Upon arriving at your home, our installation technicians will call you to say we have arrived. If you prefer that we enter your home through a back or basement entrance, just let us know.
- Our technicians wipe down equipment with disinfectant when installations are complete.
During energy consultations
- Our HVAC sales team now offers Touchless Sales Call Appointments. We will gather the majority of homeowner feedback over the phone and will only enter the home for about 10-15 minutes to take necessary measurements. Our call first approach, combined with a quick in-house visit, ensures no surprises in the middle of the job that some virtual proposals can’t prevent. The result is a smooth installation that is completed quickly, cleanly, and correctly the first time.
- Our sales team members are equipped with face masks, gloves and hand sanitizer.
- Our sales team members are trained on CDC-guidelines for social distancing.
- Upon arriving at your home, our sales team will call you to say we have arrived. If you prefer that we enter your home through a back or basement entrance, just let us know.
- Our energy consultants have been trained to use technologies where applicable to minimize contact whenever possible.
- We offer numerous payment plans, including 12 months no payment, no interest financing.
- All equipment installations for furnaces, air conditioners, and heat pumps include a FREE UV light to leave your air purified. While supplies last. This offer CAN be combined with rebates!
During deliveries
- Our delivery team members are equipped with face masks, gloves and hand sanitizer.
- Our delivery team members are trained on CDC-guidelines for social distancing.